Student Concerns

Concerns and Complaints

At ECU Sri Lanka, we are committed to providing a supportive and responsive environment for our students. We recognize that concerns and complaints are an essential part of continuous improvement, and we value your feedback to enhance our services and educational experience.

Not all concerns become complaints; often, people just want additional information to help them understand a decision that’s been made.

Edith Cowan University is committed in maintaining a learning and work environment which is safe, positive and harmonious for students and staff.

For more detailed information on the complaints and appeals process managed by Edith Cowan University, you can visit the Complaints Resolution and Integrity web page.

Edith Cowan College, who is our partner college for Pathway Programs, also supports our commitment towards fostering an educational environment where every member of our community can achieve their full potential.

For more detailed information on the process managed by Edith Cowan College, you can visit the Student Concerns web page.

Informal Complaint

In the first instance, talk to the Relevant Staff.

Often, issues can be resolved quickly by discussing them with the person or department involved. We encourage you to speak directly with your lecturer, course coordinator, or any relevant staff member.

 If it is inappropriate or not possible to contact the person most directly involved, the person may contact the relevant senior staff member in the area concerned. 

Formal Complaint

If the issue cannot be resolved informally or if you are not satisfied with the informal attempt, you can submit a formal complaint. This can be done by submitting a Formal Complaint Form. Links to access the relevant forms are mentioned below.

Undergraduate Students – Formal Complaint Form

Pathway Students – Formal Complaint Form

Support and Confidentiality

Our Student and Academic Services Team is available to assist you throughout the process. They can provide guidance and help you navigate the complaint procedure.

All complaints are handled with the utmost confidentiality. Information will only be shared with those directly involved in addressing your concerns, and we ensure compliance with privacy regulations.

Feedback and Improvement

We use the feedback from concerns and complaints to continuously improve our services. Every complaint is an opportunity for us to learn and grow, ensuring that we provide the best possible environment for our students.

Thank you for helping us maintain a positive and supportive campus community. If you have any questions or need further assistance, please contact Student and Academic Services or email us at studentservices@ecu.edu.lk